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Refund Policy

WE ARE ALWAYS HERE TO HELP

  1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

    Yes, we are pleased to offer a return policy on unused product. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns and exchanges on unopened product that have not been tampered with.

  2. MAY I RETURN MY ORDER?

    We are more than happy to accommodate returns on products unused within 48 hours of delivery date

    You may return your Luxy Lemon Products order ONLY if they have been unopened and not taken out of the packaging. 

    We reserve the right to refuse an exchange or refund if items are non-saleable, indicated on their respective product pages.

    Items indicated as final sale cannot be returned for refund, or exchange.

  3. HOW DO I MAKE A RETURN?

    You must contact us first at (contact@luxylemon.com) within 48 hours of receiving your order. All Luxy Lemon products must be shipped back unopened in the original packaging and condition or a return will not be issued. 

    We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return. 

  4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

    You are responsible for all return shipping costs and we suggest that you send your return tracked and obtain proof of postage in case the return gets lost as Luxy Lemon will not be responsible for lost returns.

    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

    Original shipping charges are non-refundable and will be deducted from the refund and return shipping costs are not reimbursed.

  5. WHEN WILL I RECEIVE MY REFUND?

    A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition. 

     

    You may contact us by e-mail at contact@luxylemon.com and we will reply to you within 24 hours.

 

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